EquisafeEquisafe
Equisafe Market
Log inBook a demo
EN

File a complaint

At Equisafe Invest, we strive to deliver a quality service that meets your expectations. However, incidents may occur. We have therefore established a complaints handling procedure for:
Allow you to submit complaints regarding any issues related to the use of our platform.
Allow us to handle these complaints in an efficient, fair, and consistent manner.
Please note that our complaints handling procedure applies to all calls, emails, or letters expressing dissatisfaction, with the exception of requests for information, opinions, clarification, service, or delivery. You may submit your complaint to the following contact details:
Address
18 rue des capucines 75002 Paris, France
E-mail
legal@equisafe.io
Your complaint must be written in French and include all the necessary details for a prompt resolution. Please use the downloadable PDF template below
Standard complaint form template.pdf
Testimonials

Shaping the new era of finance with our
clients and partners

Arts
“A very professional and expert team that knows how to leverage technical innovations and regulatory changes for their clients.”
Alain Falys
Alain Falys
M&A Arts Sarl
VC Fund
“Working with Equisafe has been an excellent experience. The team is not only friendly and approachable, but also extremely responsive and professional in every interaction. Their agility and ability to adapt quickly to our needs made the collaboration smooth and efficient. Equisafe has proven to be a reliable and trustworthy partner, and I highly recommend them to anyone looking for a company that combines expertise with outstanding client service.”
Gonzague de La Tournelle
Gonzague de La Tournelle
W3f Group
Crowdfunding
“Always responsive and flexible, with top-notch service for years.”
Benoît Martin
Benoît Martin
Greenbull Group
Wealth Manager
“Huge kudos to the entire Equisafe team for their invaluable help in structuring our DeFi products and for delivering an absolutely stunning new product!”
Quentin Hopp
Quentin Hopp
ForYield
Club Deal
“Equisafe allowed us to offer a frictionless and seamless investment experience to our investors community. Their support team is reliable and they have been able to help us scale our business by providing an high financial and legal expertise.”
David Zerah
David Zerah
Maresquier Partners
Private Equity
“A reliable platform. A responsive team with a wide range of expertise (business, legal, financial, etc.).”
François Rostand
François Rostand
Florestan

Unlock a smarter financial
future for your business.

EquisafeEquisafe
Solutions
  • Issuers
  • Distributors
  • Equisafe Market
Legal
  • Terms of Use
  • Privacy policy
  • Crowdfunding
Company
  • About
  • Careers
  • FAQ
Equisafe is a platform distributing the services of several regulated entities in Europe. In France, crowdfunding services are provided by Equisafe Invest, registered with the Autorité des Marchés Financiers (AMF) as a Crowdfunding Service Provider (PSFP) under approval number FP-2024-4. Equisafe Invest is a simplified joint stock company (SAS), registered with the Paris Trade and Companies Register under number 900 651 332, with its registered office located at 9 rue des Colonnes, 75002 Paris. In Poland, digital asset services are provided by Equisafe Digital Markets sp. z o.o., a company registered with the KRS under number 0001128435, with NIP 5273130997, REGON 529700311, head office at ul. Złota 75A / 7, 00-819 Wola, Warsaw. This entity is authorised as a Virtual Asset Service Provider (VASP) in accordance with the official Polish register. In Luxembourg, services related to the creation and management of financial vehicles (SPV as a Service), as well as the keeping of securities registers, are provided by Qazar Management Lux Sàrl, a limited liability company registered in the Luxembourg Trade and Companies Register under number B 290.541. In France, Equisafe also acts as a payment service agent for LemonWay, a payment institution authorised by the ACPR under number 16568. No information on this website should be construed as investment advice or recommendations. If in doubt, we encourage you to contact an advisor. All investments carry a risk of capital loss.